Implementing AI Call Summaries

What You Get

CallPayMin's AI summary feature automatically generates:

Full Transcription - Word-for-word transcript with speaker labels
Key Points - Bullet-point summary of main discussion topics
Action Items - Tasks and follow-ups mentioned in the call
Sentiment Analysis - Overall tone and satisfaction indicators

Enabling AI Summaries

Enable AI summaries when creating a call:

Enable on Call Creation

const call = await client.calls.create({
  expertId: 'expert_123',
  questerId: 'quester_456',
  type: 'video',
  settings: {
    aiSummary: true,           // Enable AI summary
    transcription: true,        // Enable transcription
    recording: true,            // Required for summary
  },
});

Note: Recording must be enabled for AI summaries to work. The summary is generated from the call recording.

Receiving the Summary

Summaries are generated asynchronously after the call ends. Listen for the summary.ready webhook:

Webhook Handler

app.post('/webhooks/callpaymin', (req, res) => {
  const event = req.body;

  if (event.type === 'summary.ready') {
    const { callId, summary } = event.data;

    console.log('Summary ready for call:', callId);
    console.log('Key Points:', summary.keyPoints);
    console.log('Action Items:', summary.actionItems);
    console.log('Transcript:', summary.transcript);

    // Store in your database
    await db.callSummaries.create({
      callId,
      ...summary,
    });

    // Notify participants
    sendEmail(event.data.questerId, {
      subject: 'Your Call Summary is Ready',
      summary: summary.keyPoints,
    });
  }

  res.status(200).json({ received: true });
});

Summary Object Structure

Summary Object

{
  "id": "sum_abc123",
  "callId": "call_xyz789",
  "generatedAt": "2025-01-15T15:30:00Z",
  "duration": 1847, // seconds

  "keyPoints": [
    "Discussed Q1 marketing strategy",
    "Agreed to increase social media budget by 20%",
    "Planning product launch for March"
  ],

  "actionItems": [
    {
      "task": "Send updated marketing proposal",
      "assignee": "expert",
      "deadline": "2025-01-20"
    },
    {
      "task": "Review competitor analysis",
      "assignee": "quester"
    }
  ],

  "transcript": [
    {
      "speaker": "expert",
      "timestamp": 0,
      "text": "Hi, thanks for joining today..."
    },
    {
      "speaker": "quester",
      "timestamp": 5,
      "text": "Thanks for having me..."
    }
  ],

  "sentiment": {
    "overall": "positive",
    "score": 0.85
  }
}

Fetching Summaries via API

You can also fetch summaries directly via the API:

Get Summary

// Get summary for a specific call
const summary = await client.summaries.get('call_xyz789');

// List all summaries
const summaries = await client.summaries.list({
  limit: 20,
  startDate: '2025-01-01',
});

Pricing

Self-Managed Mode

AI Summary: $0.075 per call
Transcription: $0.038/min

Fully Managed Mode

AI Summary: $0.095 per call
Transcription: $0.048/min

Best Practices

Only enable for calls where summaries add value
Let users opt-in to summaries for privacy
Store summaries in your database for search
Use action items to drive user engagement

View your summaries in the Summaries Dashboard.