Privacy Policy

Your privacy matters to us. Learn how CallPayMin collects, uses, and protects your personal information.

Last updated: 9/4/2025

Our Commitment to Your Privacy

At CallPayMin, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, your rights regarding that information, and how we ensure your data remains secure while you connect with industry experts on our platform.

📋Information We Collect

Personal Information

  • Full name and profile information
  • Email address and phone number
  • Professional credentials and expertise areas
  • Payment and billing information

Usage Data

  • Call duration and frequency
  • Platform interaction patterns
  • Device and browser information
  • Location data (when permitted)

⚙️How We Use Your Information

📞

Platform Services

Facilitate secure audio/video calls between questers and experts

💳

Payment Processing

Process payments, payouts, and maintain financial records

📊

Service Improvement

Analyze usage patterns to enhance platform functionality

Additional Uses

  • Account management and authentication
  • Customer support and communication
  • Security monitoring and fraud prevention
  • Legal compliance and dispute resolution
  • Marketing communications (with consent)
  • Platform analytics and performance optimization

🤝Information Sharing and Disclosure

We never sell your personal information.

Your data is only shared in specific circumstances outlined below.

Trusted Service Providers

We share data with vetted third-party services:

  • Stripe: Payment processing and financial transactions
  • Firebase: User authentication and data storage
  • Twilio: Video calling infrastructure and communications
  • Analytics providers: Platform performance and usage insights

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and users' safety.

Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.

🍪Cookies and Tracking Technologies

What We Use

  • Essential cookies for platform functionality
  • Analytics cookies to understand usage patterns
  • Performance cookies to optimize user experience
  • Security cookies to protect against fraud

Your Control

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality.

💡 Tip: Most browsers allow you to view, delete, and control cookies in their settings menu.

🔒Data Security and Protection

Security Measures

End-to-end encryption

All communications are encrypted in transit and at rest

Regular security audits

Third-party security assessments and vulnerability testing

Access controls

Strict employee access limits and authentication requirements

Important Notice

No method of transmission is 100% secure.

While we implement industry-standard security measures, we cannot guarantee absolute security. We encourage users to use strong passwords and enable two-factor authentication when available.

Data Breach Protocol

In the unlikely event of a data breach, we will notify affected users within 72 hours and take immediate action to secure the platform and protect user data.

⚖️Your Privacy Rights

Your Rights Include:

Access Your Data

Request a copy of all personal information we have about you

Correct Information

Update or correct any inaccurate personal information

Delete Your Data

Request deletion of your personal information (subject to legal requirements)

Data Portability

Receive your data in a structured, machine-readable format

How to Exercise Your Rights

To exercise any of these rights, contact us at:

📧Email: privacy@callpaymin.com

📞Phone: +1 910 477 8150

⚙️Settings: Account settings > Privacy controls

We will respond to your request within 30 days of verification.

🔄Data Retention and International Transfers

Data Retention

We retain your personal information only as long as necessary for:

  • • Providing our services to you
  • • Complying with legal obligations
  • • Resolving disputes and enforcing agreements
  • • Tax reporting requirements (up to 7 years for financial data)

Account deletion: When you deactivate your account, we will delete or anonymize your personal information within 30 days, except where required by law.

International Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place:

  • • EU Standard Contractual Clauses
  • • Adequacy decisions by relevant authorities
  • • Approved certification schemes
  • • Other lawful transfer mechanisms

Primary locations: United States, European Union, and other jurisdictions with adequate privacy protections.

📝Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You

  • Email notification to registered users
  • In-platform notifications
  • Updated "Last modified" date
  • Prominent notice on our website

Material Changes

For significant changes affecting your rights, we will:

  • • Provide 30 days advance notice
  • • Explain the nature of changes
  • • Allow you to review before they take effect
  • • Offer options to modify your consent if needed

📞Contact Us

Questions About This Policy?

We're here to help you understand how we protect your privacy. Don't hesitate to reach out with any questions or concerns.

📧

Privacy Officer

privacy@callpaymin.com

📞

Support Line

+1 910 477 8150

📍

Address

CallPayMin LLC
North Carolina, United States

Response Timeline

General Inquiries

We respond within 24 hours during business days

🛡️Privacy Requests

Data access, correction, or deletion requests within 30 days

🚨Security Concerns

Immediate response for security-related privacy issues