Understanding Your Costs
Before optimizing, understand what you're being charged for:
Per-Usage Costs
- • Call minutes
- • Chat messages
- • AI summaries
- • Recording storage
- • Transcription
Platform Costs
- • Monthly subscription
- • Platform fee (Managed mode)
- • Overage charges
Cost Optimization Strategies
1. Choose the Right Payment Mode
Self-Managed mode has lower per-unit costs but requires you to handle payments. For high-volume applications, the savings can be significant.
Example: At 10,000 call minutes/month, Self-Managed Growth is $350/month less than Fully Managed Growth.
2. Choose the Right Plan
Higher plans include larger monthly allowances. If you regularly reach an allowance, upgrade or contact sales for a larger package.
| Plan | Included Minutes | Monthly Price |
|---|---|---|
| Free | 100 | $0 |
| Starter | 1,000 | $59 self / $129 managed |
| Growth | 10,000 | $349 self / $699 managed |
| Enterprise | 25,000 managed | Custom self / $1,499 managed |
3. Optimize AI Summary Usage
AI summaries use your monthly plan allowance. Consider:
- Only generate summaries for calls over a certain length
- Let users opt-in to summaries instead of auto-generating
- Cache summaries to avoid re-generation
4. Smart Recording Settings
Recording and transcription can add up quickly:
- Only enable recording when needed
- Set retention policies to auto-delete old recordings
- Use audio-only for calls where video isn't needed (smaller file sizes)
5. Monitor Usage Patterns
Use the Usage Dashboard to identify:
- Peak usage times
- Highest-cost features
- Underutilized plan minutes
- Users with unusual usage patterns
Cost Optimization Checklist
- Review payment mode (Self-Managed vs Fully Managed)
- Upgrade plan if hitting consistent overages
- Implement smart AI summary triggers
- Set recording retention policies
- Monitor usage dashboard weekly
- Set up balance alerts to prevent surprise charges
Need Enterprise Pricing?
For high-volume applications, contact sales for custom pricing and volume discounts.