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Frequently Asked Questions

Getting Started5 questions

For Questers9 questions

For Experts9 questions

During Calls6 questions

Billing & Payments6 questions

Technical Support7 questions

Account & Security6 questions

Policies & Guidelines5 questions

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Popular Topics

Quick Actions

Contact Support

View Guides

Report a Bug

Feature Request

Frequently Asked Questions

Getting Started5 questions

How do I sign up as a Quester?

How does CallPayMin work?

How do I become an Expert?

What devices can I use?

Do I need to download anything?

For Questers9 questions

What are the free minutes and how do they work?

How much do calls cost?

How do I find the right Expert?

How do I start a call?

What payment methods do you accept?

How do I add funds to my account?

Can I get a refund?

How do I rate and review an Expert?

Can I schedule calls in advance?

For Experts9 questions

How much can I earn?

When and how do I get paid?

How do I set my rate?

How do I manage my availability?

What happens when a Quester calls me?

What information do I need to provide?

How do I build my reputation?

Can I decline calls?

What are the requirements to become an Expert?

During Calls6 questions

How does the timer work?

Can I turn off my camera during a call?

What if my connection drops during a call?

Can I share my screen during calls?

How do I end a call?

Is there a minimum or maximum call duration?

Billing & Payments6 questions

How does billing work?

What happens if my balance runs out during a call?

How do auto-recharge settings work?

Can I see my transaction history?

Are there any hidden fees?

Is my payment information secure?

Technical Support7 questions

I'm having audio/video issues during calls

Which browsers are supported?

How do I enable camera/microphone permissions?

The website isn't loading properly

How do I reset my password?

I'm not receiving email notifications

My calls keep disconnecting

Account & Security6 questions

How do I update my profile?

Is my personal information safe?

How do I delete my account?

Can I change my email address?

What if I suspect fraudulent activity?

How do I enable two-factor authentication?

Policies & Guidelines5 questions

What are the community guidelines?

What content is not allowed?

Can I record calls?

What happens if I violate policies?

How do I report a problem user?

Still need help?

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